Drivers Left in a Difficult Situation After Car Dealership Collapse
Several drivers have found themselves in a difficult position after the sudden closure of S W Valley Motor Company, a car dealership located in Hirwaun, Aberdare, south Wales. This has left many customers with unresolved issues, including financial losses and uncertainty about their vehicles.
The problems began when Citroen and its parent company Stellantis faced growing criticism from consumer groups over a nationwide ‘stop-drive’ safety recall. This recall affects approximately 96,000 UK owners of Citroen C3 and DS3 models manufactured between 2009 and 2019. The issue is linked to faulty airbags that have been associated with a fatal accident in France.
On 20 June, Stellantis UK issued an urgent stop-drive order for these models, advising owners to park their vehicles until the faulty parts could be replaced. They were also encouraged to find alternative transport during this period.
One affected customer, Trisha Walker, received a letter from Citroen instructing her not to drive her car due to safety concerns. Rather than being left without a vehicle, she took out a loan to purchase a replacement online. She chose an offer from SW Valley Motor Company but was left disappointed after paying a £750 deposit for a car valued at £1,495. Despite promises from a representative, she has yet to receive the vehicle.
Trisha expressed her frustration and concern, stating that she had not slept for 26 hours due to worries about repaying the loan. She feels foolish for trusting the company and is now in debt due to both the Citroen issue and the failed transaction with the dealership.
Another customer, Holly Evans, also encountered difficulties with SW Valley Motor Company. She and her partner paid £2,700 for a car after a test drive. However, the vehicle began making strange noises a few days later, prompting the garage owner, Matthew Peachey, to agree to repairs. Unfortunately, the car was never returned, and Mr. Peachey provided various excuses for the delay.
MailOnline attempted to contact SW Valley Motor Company for comment, but the listed phone number is currently not in service. ITV Wales reported that Mr. Peachey had not directly responded to their questions but mentioned that he had lost his business despite efforts to save it. He attributed the collapse to spiraling costs and the repossession of cars.
Lisa Webb, from the consumer law group Which?, advised that using a credit card for purchases over £100 offers better protection in such situations. She emphasized the importance of seeking refunds through credit card companies if necessary.
Stellantis has urged affected drivers to immediately stop driving their cars due to the risk of airbags rupturing in a collision. The manufacturer warned of potential dangers, including metal shards and shrapnel that could harm drivers and passengers. Owners were encouraged to contact their dealers or use the recall helpline to arrange free airbag replacements.
However, some customers have reported delays in scheduling repairs, with some not being booked in until October. Additionally, some continue to drive their cars despite the risks and the illegality of doing so.
According to the Driver and Vehicle Standards Agency (DVSA), ignoring a stop-drive order or any safety recall could lead to legal consequences, including fines, penalty points, or a driving ban. Insurers may also refuse claims if drivers are deemed responsible for the roadworthiness of their vehicles.
Stellantis has taken steps to expedite the repair process by involving Peugeot garages and offering at-home airbag replacements through the RAC. A spokesperson for Stellantis emphasized their commitment to completing the replacements as quickly as possible and providing support to affected customers.
The DVSA is working closely with Citroen to ensure that all affected vehicle owners are aware of the necessary repairs. The Department for Transport has acknowledged the frustrations caused by the recalls and stated that the safety of drivers and their families remains a top priority.
Your Rights If Your Car Is Subject to a Recall
Consumer lawyer Dean Dunham explained that under the Consumer Rights Act (CRA), goods, including cars, must be of satisfactory quality, fit for purpose, and as described. When a recall is issued, it indicates that the car does not meet these standards, and consumers are entitled to a free remedy.
If a car was purchased within the last 30 days, consumers can exercise the short-term right to reject the vehicle. For cars purchased more than 30 days ago, the dealership or manufacturer must have the opportunity to repair the issue. Repairs must be completed within a reasonable time frame and without significant inconvenience.
In cases where the repair takes several weeks, consumers may be eligible for compensation, a courtesy car, or even a full refund. However, manufacturers can deduct a fee for the use of the vehicle prior to the repair.
It is important to note that even if a car was purchased more than six years ago, consumers still have rights. While court proceedings may be required for certain claims, there is a three-year limitation period from the date the issue was discovered.
Overall, the situation highlights the challenges faced by drivers and the importance of understanding consumer rights when dealing with vehicle recalls.