Surprising Questions Energy Experts Get Asked Most Often

Common Queries About Electricity and Gas: Expert Insights

An electricity and gas expert has shared insights into the most frequently asked questions from customers, highlighting a range of common concerns that many individuals have regarding their energy systems. Queries often include the whereabouts of the fuse box, confusion surrounding power cuts, and uncertainty about how various electrical appliances operate.

Fuse Boxes and Power Cuts

Tom Hicks, an expert with eight years of experience in the field, has found that a significant number of people are unaware of the location of their fuse box. A recent survey of 4,000 adults revealed that approximately 6% have no idea where their fuse box is situated, while 14% lack confidence in their understanding of how it operates, even if they can find it. Additionally, many households struggle to locate their energy meter and frequently seek assistance when electrical items trip out unexpectedly.

Steps to Take During a Power Cut

In the event of a power cut, Tom recommends the following steps to ensure safety and prompt resolution:

1. Switch Off Appliances: Immediately turn off all electrical appliances to prevent damage when the power returns.
2. Check the Fuse Box: Inspect the fuse box to determine if a circuit has tripped.
3. Consult Neighbours: If the power is still out, check with neighbours to see if they are affected as well.

Tom also stresses the importance of servicing boilers annually and reaching out to a qualified gas engineer if any signs of sooting or unusual marks on walls are observed.

Regular Maintenance and Safety Checks

During his visits to various properties, Tom often identifies areas needing attention, such as outdated wiring, which should ideally be replaced every 15 to 20 years. His extensive training in smart meter installation equips him to offer invaluable safety and energy-saving advice to customers.

Interestingly, the survey revealed that 44% of adults depend on tradespeople for assistance with home issues, citing peace of mind and the belief that professionals can perform a better job as key reasons for their reliance. In fact, 48% of respondents prioritise safety, while 65% trust that professionals will deliver superior results.

Unawareness of Basic Home Maintenance

Further findings from the survey indicated that 26% of adults are unsure of their stopcock’s location, a third do not know how to switch off their electricity, and 49% are unable to bleed a radiator. Alarmingly, 13% of individuals stated they would never attempt a DIY project unless they were already familiar with it. Among the various tradespeople, plumbers, electricians, and gas-safe engineers are the most sought after.

Generational Differences in DIY Knowledge

The survey also highlighted generational trends in tackling home maintenance. While 44% of Generation Z watch ‘how to’ videos on social media for guidance, a higher percentage of Millennials (49%) do the same. Those aged 65 and over tend to be more self-sufficient regarding home repairs, while individuals aged 25-34 reported needing professional help to complete DIY tasks three times over the last two years.

The Importance of Safety Checks

Moreover, 62% of respondents were unaware of the free visual safety checks available during smart meter installations, which are conducted by qualified engineers. TV personality and chef Rustie Lee, known for her appearances on various shows, has partnered with Smart Energy GB to share her experiences regarding home maintenance. She expressed her surprise at the availability of free safety checks, highlighting the importance of ensuring that energy equipment is functioning correctly.

Key Indicators for Seeking Professional Help

To maintain safety and efficiency in the home, here are some crucial indicators that warrant professional attention:

• Wiring and Fuse Box Age: These should be replaced every 15-20 years.
• Overheating Signs: Look for any signs of overheating, distress on cables, or melting.
• Soot Accumulation: This may indicate gas spillage, even in regularly serviced boilers.
• Meter Movement: If an old analogue gas meter shows movement while appliances are off, this could signify a gas leak.

In case of gas odours, especially persistent ones, it is vital to contact the National Gas Emergency Service immediately.

Conclusion

Smart meters provide a modern alternative to traditional gas and electricity meters, effectively helping households manage energy expenditure. They come with the added benefit of a complimentary visual safety check during installation. If you do not yet have a smart meter, contacting your energy supplier is the first step to request one and ensure your home’s energy systems are safe and efficient.